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Delay

The Delay action is a timer you can insert in your workflow. This action is helpful when you want to wait a specified period of time before sending a notification to a user or build in a buffer between two events to account for processing time. For example, if you want to reach out to a manager after two days of an unresolved issue or automatically notify a customer 20 minutes of a particular event, the Delay action is ideal.

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Name the Action Block

Select the action title or the blue pencil icon, blue_edit_pencil.png, and provide a descriptive title for the action.

Turn Action Block On or Off

By default, action blocks are enabled and turned on. Select the toggle in the top right of the action panel to disable or turn it off.

When building a module, remember you can toggle actions on and off rather than deleting them.

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Set the Delay Length and Format

Enter the delay length and then select the format:

  • Seconds

  • Minutes (default)

  • Hours

  • Days

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