Data Monitoring

As a process orchestration platform that connects both people and systems, Tonkean works by closely monitoring changes in data. Tonkean doesn't store data any longer than is necessary to recognize changes and allow modules to respond to those changes. Where data is stored, it is fully encrypted following AES-256 standards when in motion or at rest.

Below is an example of how data is monitored and flows through Tonkean:

data_flow_example.png

Data Source Integration

Tonkean has native integrations with hundreds of SaaS applications, authenticating using one of three methods: API key, OAuth, and webhook. You are able to connect using whatever method is supported by the application, as well as what is best for your use case. For example, some applications, like Intercom, require a webhook connection to function properly and maintain real-world response times, while other applications, like Salesforce, can work well with an OAuth connection using a service account.

You can also create custom webhooks to connect any data source you have access to.

Whenever you connect a data source, whether native or custom, you can configure which data Tonkean has access to—and we recommend providing access only to the data necessary to orchestrate your particular workflow. For more information, see Permissions and Access Control.

Data Retention

Tonkean stores data in an encrypted database when integrating with third-party applications. All monitored changes to this data update this database. Only the fields that users specify from connected applications are stored in the production database.

When data is no longer needed, it is archived either manually or at user-defined intervals. Deleting a data source from a Tonkean instance deletes all stored data associated with that application in the database. Additionally, admins can define item-level data retention policies, ensuring data is only available as long as it's needed for each process.