Troubleshoot Data Source Errors
When integrating and using some common data sources, you may experience errors unique to those data sources, mostly due to their specific configuration options or authentication requirements. For example, data sources for Google Workspace applications like Sheets and Docs can be subject to authentication timeout errors, requiring users to sign in again or set up a service account for a longer timeout period.
In most cases, errors generated by a data source are unique to that data source and are not caused by your workflow logic. In the uncommon cases where errors are caused by an issue in your workflow logic, you can generally refer to the Module Event History to track down the cause.
Troubleshooting errors in these common data sources requires a similar approach to troubleshooting other errors:
Confirm whether other users in your org are experiencing the same error with that data source instance—and confirm
Review the specific data source to see if there are connection issues.
If the error occurs in the module workflow, investigate the error in the Module Event History and check to see if an error message is provided by the application endpoint. Most APIs provide helpful error messages that, if not clear enough in itself, can provide enough context to effectively reference that application's API documentation.
Any troubleshooting information specific to a certain data source is documented in the data source section—navigate to the relevant data source topic to view recommended troubleshooting steps.