Troubleshoot Common Issues
Even following maker best practices when creating and configuring your workflows, errors and other problems sometimes come up. Common issues you might encounter range from module action errors and failed API calls to broken data sources and even problems with user access. This section covers the most common errors you might experience as you customize and configure your solutions and the troubleshooting steps we recommend.
Because Tonkean is so adaptable and your business processes have unique elements, you may encounter errors unique to your specific combination of module logic, connected systems, and other features. Despite this fact, even if the troubleshooting practices recommended here don't address your specific problem, there is often a similar approach or diagnostic strategy you can use to troubleshoot a unique error.
Basic Troubleshooting
As a browser-based application, Tonkean can experience many of the same browser and network-related issues as any other web app. These issues are generally short-lived and simple to resolve, such as certain values not displaying properly being resolved by simply refreshing the browser page.
Below are some basic troubleshooting recommendations you can try when encountering any error that doesn't have an obvious cause or error message:
Sign out and sign back into Tonkean.
Clear your browser's cache and refresh Tonkean.
Check if the issue you're experiencing still occurs when signed in on your browser's "incognito" mode.
Check if another user in your organization is experiencing the same issue.